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FAQ Corporate2016-02-27T23:09:13+08:00
What is the guarantee of product quality?2019-12-09T15:59:06+08:00

Supaya bisa njamin kesetiaan proses produksi produksi, we have perfect operation process and operation procedures, and strictly follow the production process. Our products and services have passed the ISO9001 quality system international certification.

How should I handle after-sales service?2019-12-09T16:03:36+08:00

You can call the Wixhc core to synthesize the science and technology customer service call center: 0086-28-67877153 or official Facebook, WeChat public number, QQ online customer service, lsp.

What are the characteristics of the wireless remote controller with core synthesis technology?2019-12-09T16:06:31+08:00

1. Adopt 433MHz ISM frequency band for wireless data transmission.
2. Automatic frequency hopping like Bluetooth ensures the stability and reliability of data transmission.
3. GFSK code. Compared with the infrared remote control, the remote control has a long distance, no direction and strong penetration ability! Low bit error rate, safe and reliable.
4. The operation is simple and the control is timely. The user does not need to carry out the control operation beside the operation panel. You can control the machine freely with the remote control, and deal with the emergency situation in the processing in time. The operating user does not need to know too many functions of the CNC system, and can control the machine processing with the remote control.
5. It increases the flexibility of the control system and expands the user input interface.
6. It has the function of DLL redevelopment. Different CNC processing systems can have the function of remote control as long as they are connected with DLL.

R & D tim lan personel perusahaan?2019-12-09T16:13:57+08:00

Kuwat r & D tim lan rich r & D pengalaman – teknologi sintesis inti wixhc nduweni R sing kuwat & D tim. Kabeh anggota tim duwe gelar doktor lan gelar master, lan wis rumput r & D lan pengalaman desain ing transmisi nirkabel, CNC Motion Control lan lapangan liyane. Layanan sawise-sales sampurna lan tim dhukungan teknis – insinyur teknis profesional nampa telpon pelanggan lan umpan balik liyane lan balesan pas wektune kanggo pelanggan utawa cepet-cepet menyang situs pelanggan kanggo ngetrapake solusi kanggo pelanggan.

Kita ngurmati kapribaden anggota tim, masang pentinge ide sing beda, ngrangsang potensial karyawan perusahaan, lan saestu ngaktifake saben anggota kanggo melu kerja tim, Nuduhake risiko, Nuduhake kapentingan, Kerjo bareng karo saben liyane, lan nggayuh tujuan kerja tim. Kita gumantung ing konsep perusahaan saka “Profesional, Fokus lan perhatian”, akal menehi manungsa, sumber daya finansial lan material kanggo mobil kanthi lengkap lan ngrangsang semangat lan kreatifitas anggota tim, wenehi dolanan lengkap kanggo kawicaksanan lan kekuwatan anggota tim kanggo nemen, lan drive efek skala saka multiplikasi geometri paling gedhe.

How long is the warranty period of core synthetic technology products?2019-12-09T16:17:02+08:00

From the date of purchase of core synthetic products, you can enjoy 1-year after-sales service of quality assurance, but you need to follow the following principles:
1. Be able to show our valid warranty card.
2. The product is not disassembled, repaired or refitted by itself, and the QC mark is intact.
3. When the product is used in normal state, there are quality problems.

What are the aspects of after-sales service?2019-12-09T16:20:46+08:00

After sales service includes 15 days of unconditional replacement service for quality problems, 12 months of free maintenance service within the warranty period, consulting service for company product purchase, customer service call center attentive service and technical consulting service.

What are the advantages of wixhc wireless remote control?2019-12-09T16:23:40+08:00

Why wixhc core synthesis wireless remote controller? Or what are the benefits of using a wixhc wireless remote control?
1. It can take a wired hand wheel to move and test the machine manually.
2. It has a real-time LCD display, from which you can know the current processing status and coordinate position.
3. It is wireless and more convenient to use.
4. It has more than ten key inputs. You can simplify, cancel or expand the input on the MDI operation panel.
5. The use of CNC machining system can be more simple and convenient through remote control.

What is the business scope of wixhc?2019-12-09T16:33:00+08:00

Wixhc is a modern high-tech enterprise integrating R & D, Produksi lan Penjualan, Fokus ing transmisi data nirkabel lan kontrol gerakan CNC luwih saka 20 taun. It is committed to industrial remote control, Handwheel nirkabel elektronik, CNC Remote Control, Kertu kontrol gerakan, Sistem CNC Integrasi lan lapangan liyane.

Kita nyedhiyakake pelanggan kanthi produk, Solusi lan Layanan kanthi daya saing teknologi inti, regane murah, Kinerja Dhuwur, Keamanan lan keandalan ing Industri Alat Mesin CNC, Woodworking, Watu, Logam, Kaca lan industri pangolahan liyane, mbukak kerjasama karo mitra ekologis, Terusake nggawe nilai kanggo pelanggan, ngeculake potensial nirkabel, Enrich Group Konstruksi Urip, lan ngrangsang inovasi organisasi.

Apa tampilan produk bisa disesuaikan?2019-12-09T16:38:10+08:00

Umume produk kita wis ditrapake lan entuk proteksi paten saka Kantor Kekayaan Intelektual Negara. Dheweke duwe penampilan unik lan eksklusif lan ergonomis sing sampurna ing pasar.

Ing wektu sing padha, we can customize according to customersindividual needs to meet their different needs. Not only the appearance can be customized, but also the product function can be customized according to the customer’s needs.

How to feedback product quality problems?2019-12-09T16:40:09+08:00

In order to improve our product quality and quickly respond to the quality problems fed back by customers, the company has a perfect feedback and tracking mechanism for customer quality problems. If you have any quality problems, you can contact sales personnel, after-sales service department, technical support department. Our service personnel provide you with professional services. You can also contact core synthetic technology customer service call center: 0086-28-67877153.

The company has established the product quality information and quality information feedback system to conduct the scientific management of the whole system of the product, accurately grasp the quality status of the product, analyze the change rule of the product quality, realize the closed-loop control of the product quality, ensure the intact status of the product, improve the quality and service life of the product, lsp.

What should I do beyond the warranty period?2019-12-09T16:43:26+08:00

In case of quality problems, it is not within the scope of warranty; however, paid maintenance can be carried out:
1. Unable to show the valid warranty card of our company.
2. Failure caused by human factors and product damage.
3. Damage caused by self disassembly, repair and modification of products.
4. Beyond the valid warranty period.

Can the maintenance be completed within the specified time?2019-12-09T16:55:26+08:00

Sorry, because the after-sales service process is for all regions of the world, and there are more process flow and inspection and test links for maintenance. In general, we promise that the maintenance parts will be completed within 3 working days from the day of the after-sales service department. Thank you for your understanding. If your repair parts are urgent, you can also coordinate with our after-sales service department for feedback.

Is after-sales service available on weekends and holidays?2019-12-09T16:58:06+08:00

Nyedhiyani 7 * 24-Layanan Profesional Jam. Layanan sawise-sales sampurna lan tim dhukungan teknis – insinyur teknis profesional nampa telpon pelanggan lan umpan balik liyane lan balesan pas wektune kanggo pelanggan utawa cepet-cepet menyang situs pelanggan kanggo ngetrapake solusi kanggo pelanggan.

Wireless remote control uses wireless connection, will there be instability?2019-12-09T17:01:21+08:00

There will be no instability; the interference of wireless connection will not cause the machine to continue to move, and will not cause abnormal operation of the machine. Machine tools are originally industrial processing and high-precision products. When we change wired handwheel to wireless transmission mode, our engineers have considered the instability and reliability of wireless existence. Through our patented intelligent wireless transmission agreement, we have ensured stable and reliable wireless transmission, and ensured that data will not be lost, even if data is lost It will not cause the wrong action of the machine tool, or even continue to run.

Our wireless transmission ensures the stability and reliability of data transmission, so that the data will not be lost within the normal communication distance. How does this work?
1. Data retransmission ensures the stability and reliability of data.
2. Frequency hopping can effectively avoid interference and ensure the stability and reliability of data.

What are the advantages of wixhc?2019-12-09T17:04:09+08:00

Wixhc has been focusing on wireless transmission and CNC Motion Control for more than 20 taun, nglumpukake aplikasi khas luwih saka 40 Negara-negara, luwih saka 150 Industri lan puluhan ewonan pelanggan ing jagad iki. Kemampuan teknis profesional kita lan r & D tim minangka solusi lan jaminan produk sing paling cocog kanggo syarat sistem CNC sampeyan.

Nganti saiki, Perusahaan wis entuk luwih saka 20 Paten panemuan lan panci panggunaan sing diwenehake dening Kantor Properti Intine Intelektual Negara, lan sawetara paten ana ing aplikasi. Teknologi Paten, Keuntungan pengetahuan industri lan bisa uga ngiyatake kegiatan sintesis inti ing lapangan CNC sing kita apik.

Teknologi Wixhc

Kita minangka pimpinan industri CNC, Spesior ing nirkabel transmisi lan kontrol gerakan CNC luwih saka 20 taun. Kita duwe puluhan teknologi sing paten, lan produk kita adol luwih apik tinimbang 40 Negara-negara ing saindenging jagad, nglumpukake aplikasi khas meh 10000 Pelanggan.

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