企業常見問題

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企業常見問題2016-02-27T23:09:13+08:00
What is the guarantee of product quality?2019-12-09T15:59:06+08:00

為咗確保生產過程嘅安全同可靠, we have perfect operation process and operation procedures, and strictly follow the production process. Our products and services have passed the ISO9001 quality system international certification.

How should I handle after-sales service?2019-12-09T16:03:36+08:00

You can call the Wixhc core to synthesize the science and technology customer service call center: 0086-28-67877153 or official Facebook, WeChat public number, QQ online customer service, 等等.

What are the characteristics of the wireless remote controller with core synthesis technology?2019-12-09T16:06:31+08:00

1. Adopt 433MHz ISM frequency band for wireless data transmission.
2. Automatic frequency hopping like Bluetooth ensures the stability and reliability of data transmission.
3. GFSK code. Compared with the infrared remote control, the remote control has a long distance, no direction and strong penetration ability! Low bit error rate, safe and reliable.
4. The operation is simple and the control is timely. The user does not need to carry out the control operation beside the operation panel. You can control the machine freely with the remote control, and deal with the emergency situation in the processing in time. The operating user does not need to know too many functions of the CNC system, and can control the machine processing with the remote control.
5. It increases the flexibility of the control system and expands the user input interface.
6. It has the function of DLL redevelopment. Different CNC processing systems can have the function of remote control as long as they are connected with DLL.

R & D team and personnel of the company?2019-12-09T16:13:57+08:00

強 R & 啲隊同富豪 R & 啲經驗 – wixhc core synthesis technology has a strong R & 啲隊. All members of the team have doctorates and master’s degrees, 同埋有累積咗豐富嘅 R & D and design experience in wireless transmission, CNC Motion Control and other fields. Perfect after-sales service and technical support teamprofessional technical engineers receive customer phone and other feedback and timely reply to customers or rush to the customer site to implement solutions for customers.

我哋尊重團隊成員嘅個性, 重視佢哋唔同嘅想法, 刺激企業員工嘅潛力, 同埋真正令每個成員都可以參與團隊工作, 股份風險, 分享利益, 互相合作, 同埋達到團隊工作目標. 我哋係靠企業概念嘅 “專業嘅, 專注同細心”, 合理分配人類, 財務及物質資源,充分動員及刺激團隊成員熱情及創意, 為團隊成員嘅智慧同實力,充分發揮到極點, 同埋驅動最大幾何乘法嘅規模效應.

How long is the warranty period of core synthetic technology products?2019-12-09T16:17:02+08:00

From the date of purchase of core synthetic products, you can enjoy 1-year after-sales service of quality assurance, but you need to follow the following principles:
1. Be able to show our valid warranty card.
2. The product is not disassembled, repaired or refitted by itself, and the QC mark is intact.
3. When the product is used in normal state, there are quality problems.

What are the aspects of after-sales service?2019-12-09T16:20:46+08:00

After sales service includes 15 days of unconditional replacement service for quality problems, 12 months of free maintenance service within the warranty period, consulting service for company product purchase, customer service call center attentive service and technical consulting service.

What are the advantages of wixhc wireless remote control?2019-12-09T16:23:40+08:00

Why wixhc core synthesis wireless remote controller? Or what are the benefits of using a wixhc wireless remote control?
1. It can take a wired hand wheel to move and test the machine manually.
2. It has a real-time LCD display, from which you can know the current processing status and coordinate position.
3. It is wireless and more convenient to use.
4. It has more than ten key inputs. You can simplify, cancel or expand the input on the MDI operation panel.
5. The use of CNC machining system can be more simple and convenient through remote control.

What is the business scope of wixhc?2019-12-09T16:33:00+08:00

Wixhc is a modern high-tech enterprise integrating R & D, 生產同銷售, 以無線數據傳輸和數控動作控制為重點,多於 ... 20 年. It is committed to industrial remote control, 無線電子手輪, 數控遙控器, 運動控制卡, 集成數控係統等領域.

我哋為客戶提供產品, 解決方案同服務,核心技術競爭力, 成本低, 高性能, 數控機床行業嘅安全同可靠性, 木工, 石頭, 金屬, 玻璃等加工產業, 與生態夥伴開放合作, 繼續為客戶創造價值, 釋放無線潛力, 豐富嘅團體建設生活, 並刺激組織創新.

Can the product appearance be customized?2019-12-09T16:38:10+08:00

Most of our products have been applied for and obtained the appearance patent protection of the State Intellectual Property Office. They have unique and exclusive appearance and perfect ergonomics in the market.

同時, we can customize according to customersindividual needs to meet their different needs. Not only the appearance can be customized, but also the product function can be customized according to the customer’s needs.

How to feedback product quality problems?2019-12-09T16:40:09+08:00

In order to improve our product quality and quickly respond to the quality problems fed back by customers, the company has a perfect feedback and tracking mechanism for customer quality problems. If you have any quality problems, you can contact sales personnel, after-sales service department, technical support department. Our service personnel provide you with professional services. You can also contact core synthetic technology customer service call center: 0086-28-67877153.

The company has established the product quality information and quality information feedback system to conduct the scientific management of the whole system of the product, accurately grasp the quality status of the product, analyze the change rule of the product quality, realize the closed-loop control of the product quality, ensure the intact status of the product, improve the quality and service life of the product, 等等.

What should I do beyond the warranty period?2019-12-09T16:43:26+08:00

In case of quality problems, it is not within the scope of warranty; however, paid maintenance can be carried out:
1. Unable to show the valid warranty card of our company.
2. Failure caused by human factors and product damage.
3. Damage caused by self disassembly, repair and modification of products.
4. Beyond the valid warranty period.

Can the maintenance be completed within the specified time?2019-12-09T16:55:26+08:00

Sorry, because the after-sales service process is for all regions of the world, and there are more process flow and inspection and test links for maintenance. In general, we promise that the maintenance parts will be completed within 3 working days from the day of the after-sales service department. Thank you for your understanding. If your repair parts are urgent, you can also coordinate with our after-sales service department for feedback.

Is after-sales service available on weekends and holidays?2019-12-09T16:58:06+08:00

提供 7 * 24-一個 1 個鐘嘅專業服務. Perfect after-sales service and technical support teamprofessional technical engineers receive customer phone and other feedback and timely reply to customers or rush to the customer site to implement solutions for customers.

Wireless remote control uses wireless connection, will there be instability?2019-12-09T17:01:21+08:00

There will be no instability; the interference of wireless connection will not cause the machine to continue to move, and will not cause abnormal operation of the machine. Machine tools are originally industrial processing and high-precision products. When we change wired handwheel to wireless transmission mode, our engineers have considered the instability and reliability of wireless existence. Through our patented intelligent wireless transmission agreement, we have ensured stable and reliable wireless transmission, and ensured that data will not be lost, even if data is lost It will not cause the wrong action of the machine tool, or even continue to run.

Our wireless transmission ensures the stability and reliability of data transmission, so that the data will not be lost within the normal communication distance. How does this work?
1. Data retransmission ensures the stability and reliability of data.
2. Frequency hopping can effectively avoid interference and ensure the stability and reliability of data.

What are the advantages of wixhc?2019-12-09T17:04:09+08:00

Wixhc has been focusing on wireless transmission and CNC Motion Control for more than 20 年, 累積典型應用多過 40 國家, 多過 150 世界上幾萬個客戶. 我哋嘅專業技術能力同經驗豐富嘅 R & 啲 team 係你數控系統要求最適合嘅解決方案同產品保證.

到而家為止, 公司已經獲得多過 20 發明專利與國家專利知識產權辦公室授權之公用事業專利, 同埋幾個專利係申請緊. 專利技術, 行業知識同分析優勢將會進一步加強我哋好叻嘅數控領域核心合成活動.

維克斯技術

我哋係數控行業嘅領袖, 專用無線傳輸及數控運動控制多於 ... 20 年. 我哋有幾十種專利技術, 而我哋嘅產品係多過 40 世界各地嘅國家, 累積近距離嘅典型應用 10000 客戶.

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